FAQ

Yes, iUsed is a trademark from NEG Group B.V., which is specialized in buying and selling used IT hardware for more than 25 years now. Also, we have an excellent rating on Trustpilot, the independent review website.

Yes, you will receive an invoice by e-mail. If you enter your company name during checkout, you will receive a VAT invoice in the name of your company. You can enter the details for the VAT invoice during the ordering process.

The price depends on the new price, age, speed and any upgrades that the product has. In general, the younger , the more powerful it will be, but the price will also be higher.

You cannot order new equipment via the IT hardware website. However, you can request a quotation via the contact form or by telephone.

Yes, we have our own technical specialists who can install your equipment for a fee, and also take care of complete migrations. Our specialists are certified.

De serial numbers of the Macs are put in between brackets on our website. Most Macs have a serial number that starts with 'M', followed by another letter and three digits. These serial numbers and information on the device can be found on the internet, and apps such as Mactracker.

We only buy larger quantities of used products from companies. Trade-in is not possible for consumers.

You can place an order without obligation via our webshop, after which you can view the product. During the checkout it is recommended to select bancontact. This means you do not have to pay immediately, but you can complete the payment after you have viewed the product. Please note: you must place an order before you can come and view a product.

Yes, every iUsed.eu product comes with a 24-month carry-in warranty as standard. This is stated in the description for each product. It is also possible to reduce the warranty on certain products to 12 months. This gives you an immediate discount on the purchase. If the product still has a warranty from the manufacturer, this will be stated next to the product.

Carry-in warranty means that you are personally responsible for getting your defect Mac back to one of our servicepoints for repair. You could bring it by, or you can mail the package.If you choose to send the Mac by mail, please be package the device safely, you are responsible for possible damage.

Yes, we offer a 30-day return to seller warranty on all our products. You have 15 days to let us know that you wish to return the product, and another 15 days to return it or exchange it for another product.

Yes, we always offer a 12 -month warranty on the battery. If you have purchased a product with the Refurbished Quality Mark, there is a 24 month warranty on the battery.

1. The hard drive is wiped, if there is one. 2. Test software checks device completely. 3. A technical specialist checks the hardware for defects. 4. The IT hardware is thoroughly cleaned.

Yes, when ordering you can indicate that you want to pick up the product. You can also declare the date and time when we can expect you. You can pay for the product in advance or at our counter by pin or cash. Of course you can view the product before you pay and take it with you. You can also choose to pick up the product at a nearby pick-up location of your choice.

Yes, once your package has been submitted to our delivery service, you will receive a track & trace code by e-mail. This usually becomes active the same evening, once the package has arrived at the sorting office.

Orders completed and paid for on Monday till Friday before 15:00 PM are sent the same day. We ship with a reputable delivery service, which usually delivers within 5 days. With the track & trace code, you can see the exact delivery time.

If the original packaging is no longer available, we will send the product in made-to-measure packaging.

Yes, all our packages are insured against damage and theft.

No, shipping to a home or work address is free of charge.